PRIVACY POLICY

Effective Date: 05/10/2026

Soughton Hall (“we”, “us” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share and protect your personal information when you visit our website, make an enquiry, request information, arrange a visit, book or attend an event, communicate with us or otherwise interact with Soughton Hall.

Who We Are

Soughton Hall is operated by Elle R Leisure Ltd.

Registered address: 2 Castle Street, Manchester, M3 4LZ
Privacy enquiries: privacy@ellerleisure.com

For the purposes of UK data protection law, Elle R Leisure Ltd is the data controller for the personal information described in this policy where we determine how and why that information is processed.

Personal Information We Collect

The information we collect depends on how you interact with us.

Information You Provide Directly

This may include:

  • Contact information such as your name, email address, phone number and postal address
  • Information relating to weddings, private events, celebrations, corporate events, venue hire or other enquiries
  • Event dates, preferred dates, guest numbers and other event requirements
  • Information you provide when arranging or attending a venue visit or appointment
  • Accommodation requirements where relevant to your enquiry or event
  • Dining, dietary, allergy and accessibility requirements
  • Requests for brochures, menus, packages and other information
  • Payment and transaction information where applicable
  • Marketing preferences and records of consent
  • Correspondence with us
  • Feedback or other information you choose to provide

Information Collected Through Online Enquiries

When you submit an enquiry through our website or another online service, we may receive the information you provide through that service.

Depending on the nature of your enquiry, this may include:

  • Your name
  • Email address
  • Phone number
  • Preferred event or wedding date
  • Number of guests
  • Type of event
  • Accommodation requirements
  • Other information or requirements you include in your enquiry

We use this information to respond to your enquiry and, where appropriate, help you plan a visit, wedding, event or other service at Soughton Hall.

Information Collected When You Use Our Website

Some technical information is processed when you use our website in order to deliver the site securely and ensure that its essential and functional features operate correctly. This may include information such as your IP address, browser or device information and technical request data.

With your consent, we may also use optional analytics and similar technologies to collect information about how you use our website. This may include:

  • Pages viewed
  • Referring websites or sources
  • Interactions with the website
  • Approximate device and browser information
  • Online identifiers associated with analytics technologies

Our website currently uses Google Analytics for website measurement. Google Analytics is treated as an optional analytics service and is not activated through our consent system unless you have given the relevant consent.

More information about the technologies currently used on our website is available in our Cookie Policy.

Information We Record Internally

Where appropriate, we may record:

  • Information relevant to managing your enquiry, booking or event
  • Information relating to venue visits and appointments
  • Information relating to weddings, celebrations, corporate events, accommodation or other requirements
  • Relevant preferences or notes intended to help us provide an appropriate service
  • Correspondence and decisions relating to your enquiry or booking

We aim to record only information that is relevant and appropriate for these purposes.

Dietary, Accessibility and Health-Related Information

Information you provide about dietary requirements, allergies, accessibility needs or other requirements may in some circumstances reveal information about your health.

We only use this information where it is relevant to providing a safe and appropriate service, responding to your request or making appropriate arrangements for your visit, stay or event.

We limit access to this information to those who need it for these purposes and do not use it for unrelated marketing purposes.

CCTV

CCTV may operate in parts of Soughton Hall and its grounds for the safety and security of our guests, visitors, staff, premises and property. Images of you may be captured when you visit.

How We Use Your Information

Depending on your interaction with us, we may use personal information to:

  • Respond to enquiries
  • Provide wedding, event, accommodation, dining, venue hire and related services
  • Arrange venue visits and appointments
  • Manage bookings, events and payments
  • Contact you about an enquiry, visit, booking, stay or event
  • Provide brochures, menus, packages and other information you request
  • Manage dietary, allergy, accessibility and other relevant requirements
  • Send marketing communications where permitted
  • Measure and improve our website where you have consented to optional analytics
  • Understand and manage enquiries about weddings, celebrations, private hire and corporate events
  • Improve and personalise the guest experience where appropriate
  • Maintain appropriate business, financial and booking records
  • Prevent fraud and protect our systems
  • Meet legal and regulatory obligations
  • Protect our guests, visitors, staff, premises and property, including through CCTV where applicable

We may also use aggregated or statistical information to understand and improve our services where that information does not identify individuals.

Legal Basis for Processing

UK data protection law requires us to have a lawful basis for processing personal information. The basis we rely upon depends on why we are using the information.

Consent

We may rely on your consent for:

  • Optional analytics technologies
  • Optional website preference technologies where applicable
  • Marketing communications where consent is the appropriate lawful basis

Where we rely on consent, you can withdraw it at any time.

Website tracking preferences can be changed using Cookie Settings in the footer of our website.

Contract

We may process information where it is necessary to:

  • provide services you have booked
  • manage a booking, wedding, event, stay or purchase
  • take steps at your request before entering into a contract, such as responding to a wedding or event enquiry

Legitimate Interests

We may process information where this is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.

Depending on the circumstances, these interests may include:

  • responding to and managing enquiries
  • maintaining appropriate booking and event records
  • improving our services and guest experience
  • protecting our business, guests, visitors, staff and property
  • preventing fraud and maintaining the security of our systems
  • operating CCTV for safety and security where applicable

We do not rely on legitimate interests as a substitute for consent where consent is required for optional cookies or similar tracking technologies.

Legal Obligation

We may process and retain information where necessary to comply with legal obligations, including financial, accounting, tax and other regulatory requirements.

Special Category Information

Where information you provide about health, allergies, dietary requirements or accessibility constitutes special category personal data, we will only process it where an appropriate additional condition under data protection law applies.

This will normally be in connection with information you have chosen to provide so that we can respond to your requirements or provide an appropriate and safe service.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies.

We group these technologies according to their purpose. These may include:

  • Essential technologies required for the website, security and core services to operate
  • Functional technologies required to provide services or features you request and to support the operation of the website
  • Preferences technologies that provide optional website features or remember optional choices
  • Analytics technologies that help us understand how visitors use our website
  • Marketing technologies where these are used for advertising or marketing measurement

Essential and necessary functional technologies may operate without optional consent where they are required to provide the website or a service you request.

Optional Preferences, Analytics and Marketing technologies are not activated through our consent system unless you give the relevant consent.

When you first visit the website, you can choose whether to accept optional technologies. You can subsequently review or change your choice at any time using the Cookie Settings link in the website footer.

Our website currently uses Google Analytics as an optional analytics service. Our consent system prevents this analytics service from loading until the relevant consent has been given.

For more information about the technologies currently used on this website, their purposes and categories, please see our Cookie Policy.

Marketing Communications

Where you have asked to receive marketing communications, or where we are otherwise permitted to contact you under applicable law, we may send you information about Soughton Hall, weddings, events, accommodation, dining, offers and services.

You can unsubscribe from email marketing at any time by using the unsubscribe link included in our marketing emails or by contacting us.

Withdrawing from marketing communications does not prevent us from contacting you where necessary about an existing enquiry, visit, booking, stay, transaction or event.

Sharing Your Information

We may share personal information with trusted organisations that help us operate Soughton Hall and provide our services.

Depending on how you interact with us, these may include:

  • Email and marketing service providers where used
  • Booking, event management and enquiry management providers where applicable
  • Payment providers where applicable
  • Google for website analytics where you have given the relevant consent
  • IT, website, hosting, communications and security providers
  • Professional advisers such as accountants, insurers and legal advisers where necessary

The role of a third party under data protection law depends on the service being provided. Some organisations process information on our instructions as service providers, while others may act as independent controllers for particular processing.

We may also disclose information where required by law, to establish or defend legal rights, to prevent fraud or where necessary to protect our guests, visitors, staff, business or property.

We do not sell your personal information.

Third-Party Providers and Their Privacy Policies

Where you interact with a third-party service through our website or communications, that organisation may also process personal information under its own privacy policy.

You should review the privacy information provided by the relevant service where appropriate.

These organisations maintain their own privacy information and their practices may change independently of this policy.

International Transfers

Some of the organisations we use may process or store personal information outside the UK.

Where personal information is transferred internationally, we take steps to ensure that an appropriate mechanism or safeguard required by UK data protection law is in place where necessary. Depending on the destination and provider, this may include applicable UK adequacy regulations or approved contractual safeguards.

You can contact us if you would like further information about safeguards relevant to your personal information.

Data Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to provide services, manage our relationship with you and meet legal, accounting and regulatory requirements.

Our retention approach includes:

  • Wedding and event enquiries are retained for as long as reasonably necessary to manage the enquiry, any resulting booking and appropriate follow-up
  • Marketing records and preferences are generally retained for up to 2 years after the last meaningful interaction, subject to records we may need to retain to honour an opt-out
  • Guest experience notes are generally retained for up to 2 years after the relevant event, stay or last visit where there remains a legitimate reason to retain them
  • CCTV footage, where CCTV is operated, is generally retained for a limited period unless footage needs to be retained for an investigation, legal claim or other justified purpose
  • Financial and transaction records may generally be retained for up to 7 years where required for accounting, tax or legal purposes

Other booking and operational information is retained according to the nature of the record, the purpose for which it is required and any applicable legal or contractual requirements.

Where appropriate, information may be securely deleted or anonymised when identifiable personal information is no longer required.

We periodically review our retention practices and may update these periods as our systems, legal obligations and operational requirements change.

Your Rights

Depending on the circumstances, UK data protection law gives you rights in relation to your personal information. These may include the right to:

  • Ask for access to personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete personal information in certain circumstances
  • Ask us to restrict processing in certain circumstances
  • Object to processing based on legitimate interests in certain circumstances
  • Withdraw consent at any time where processing is based on consent
  • Receive certain personal information in a portable format where the right to data portability applies
  • Complain to the Information Commissioner’s Office

These rights are not absolute and whether a particular right applies will depend on the circumstances and our lawful basis for processing.

To exercise your rights or ask a question about your personal information, contact privacy@ellerleisure.com.

You also have the right to raise a concern with the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

Security

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

Access to personal information is restricted where appropriate to staff and service providers who need it for their work.

No method of transmitting or storing information can be guaranteed to be completely secure. We therefore regularly review the measures used to protect the information we hold.

Children and Family Events

Our weddings, events, accommodation and other services may involve children. Information about children may therefore sometimes be provided to us by a parent, guardian or person organising a booking or event, for example where this is necessary for attendance, accommodation, dietary requirements or other arrangements.

We only use this information where it is relevant to providing the requested service or managing the booking or event and aim to collect no more information than is reasonably necessary.

Links to Other Websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy information provided by those organisations before providing personal information to them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, systems, legal obligations or privacy practices.

The effective date shown at the top of this page indicates when this version of the policy took effect.

Contact Us

For questions about this Privacy Policy, your personal information or your data protection rights, contact:

Soughton Hall / Elle R Leisure Ltd
Email: privacy@ellerleisure.com
Registered address: 2 Castle Street, Manchester, M3 4LZ